Website Accessibility

Nassau County is committed to ensuring that its website is accessible to all users, regardless of ability. The County has adopted the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1, Level AA (WCAG 2.1, AA) as its standard and has implemented processes, which aim to continually improve the accessibility and usability of our website. 

Despite our best efforts to ensure accessibility of our website, there may be some limitations. We are working to address these as soon as possible, with an initial focus on videos that are missing text alternatives, improving the accessibility of text- and image-based carousels, missing alternative text for some linked images, a need for hidden headings to provide additional context for screen reader users, improving accessibility and compliance for PDF documents.

If you should experience a barrier that affects your ability to access our sites and services, please contact us via email at ADA@nassaucountyfl.com, online though our Complaint Form, or our ADA Coordinator via phone at (904) 530-6881. 

 Complaints may also be submitted in writing to the Nassau County ADA Coordinator, James S. Page Governmental Complex, 96135 Nassau Place, Suite 5, Yulee, Florida 32097. Please include the following ADA Complaint Form.

To enable us to respond in a manner most helpful to you, indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service by dialing 7-1-1 (https://www.ftri.org/relay) Or direct dial:1-800-955-8770(v) or (800) 955-8771(TDD) for TTY/Voice communication.

 Legal Notices and Disclaimers 

 Nassau County presents information on its website as a public service. Every effort is made to ensure the accuracy of the information at the time it is posted, due to the changing nature of the information, the accuracy cannot be guaranteed. Website visitors are encouraged to consult with Nassau County officials and staff to confirm the accuracy, reliability, and timeliness of the information posted on the website. Nassau County shall not be liable for errors contained herein or for any damages in connection with the use of the information contained on the website.

The Nassau County website system is provided as a public service. Nassau County reserves the right to offer this website directly to you or through its authorized agents and contractors. Government personnel and the public may use this system to review and retrieve publicly available government information. 

 Links to Third Parties' Websites

There are links and pointers to third party Internet websites contained within Nassau County’s website. These sites linked from the Nassau County website are not under the County's control. Nassau County and its authorized agents and contractors do not assume any responsibility or liability for any information, communications, or materials available at such linked sites, or at any link contained in a linked site. Nassau County and its authorized agents and contractors do not intend these third-party links to be referrals or endorsements of the linked entities by the County and are provided for convenience only. Each individual site has its own set of policies about what information is appropriate for public access. There are risks in using any information, software, services, or products found on the Internet and Nassau County cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet. User assumes sole responsibility for use of third-party links and pointers.

Notification that Information Provided is Public Information

Any information provided by you to Nassau County, including but not limited to feedback, questions, comments, and suggestions are non-confidential; moreover, such information is a public record subject to public inspection pursuant to law. Nassau County has no obligation of any kind with respect to such information and is free to reproduce, use, and disclose the information to others without limitation.

 Email Addresses

Under Florida law, email addresses are public records. If you do not want your email address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact the County department to request the information either by phone or in writing.

 No Commercial Use

To the extent allowed by the Public Records Act, commercial use of the website materials including the County Seal, is prohibited without written permission of Nassau County.

 Email Not Legal Notice

Communications made through email and messaging systems shall in no way be deemed to constitute legal notice to Nassau County or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the County or any of its agencies, officers, employees, agents, or representatives, where notice to the County is required by any federal, state or local laws, rules, or regulations.